Things to know before you Arrive
Should I Bring My Ticket?
We are committed to your convenience; therefore, we do not require you to print out a ticket! You will receive an email confirmation shortly after you place your order, and this will serve as your digital ticket. Take a moment to review the information on the email to make sure everything is correct.
Specifically, please make sure your name, the arrival date, location, and the number of people in your party are all recorded correctly. As long as all of your information is as it should be, we’ll have your name written on a manifest at the door on the day you arrive.
Will I get better seats if I show up early?
We want to make sure everyone has a great experience here at Polynesian Fire! As such, Seats are predetermined ahead of time based on when you bought your ticket. Since our events are often sold out, and we want to remain fair to all guests, we do not reassign seats upon early arrival.
Where may I park my vehicle?
We have ample parking opportunities at both of our Polynesian Fire locations! In addition, both of our locations allow guests to park in the hotel parking lots for the majority of the year. There are a few days out of the year that are an exception to this privilege, though.
Understandably, we ask that guests do not park in the hotel parking lot on days like the 4th of July, Memorial Day, and all other major holidays in addition to special events such as Bike Week and Jeep Week in Daytona. Of course, there will still be parking available on these days; however, guests may have to park a little further away from our location during these special events.
Is there a Dress Code I Should Follow?
We’re no different from other similar restaurants when it comes to acceptable apparel. With that being said, feel free to dress in flowery Aloha attire; we love that! As a heads-up, both of our locations include great air conditioning, and so the inside can be quite chilly at times. So, you may want to bring a light jacket if you get cold easily.
Can I buy tickets at the door?
We want to make sure you have the best experience possible! Since both Myrtle Beach Luau and Daytona Beach Luau sell out regularly, we recommend all guests purchase their tickets and reserve their spots online ahead of time.
What is your cancellation policy?
We understand that things sometimes come up! You may cancel or change your reservation up to 24 hours before the scheduled start time of your show. To avoid complications, we do not allow for cancellations or modifications after the 24-hour mark of your show’s start time. This also includes if someone from your party has to cancel last-minute and after that 24-hour mark. Did you order tickets through an outside vendor? If so, you’ll need to consult with that vendor about their cancellation policy.
Is the tip included in my ticket?
Since tips are based on the service provided once you arrive, we do not consider tips to be included within the price of your ticket. You may choose to tip your server directly by leaving money on the table or by including it on your bar tab.
Are drinks included?
You’re in luck! At both Myrtle Beach Luau and Daytona Beach Luau, non-alcoholic drinks are included free of charge, with a few non-alcoholic drink exceptions that may require an additional charge. Alcoholic drinks are also available to purchase and are not included.
What if I have a food allergy or other dietary restrictions?
Here at Polynesian Fire, we mindfully mark each item on our menu that is Gluten Free or Vegetarian. In addition, we do not use peanut oil as we are aware that nut allergies are common. Since we have a commercial kitchen, we do not offer separate menus, and cross-contamination is possible.
We’re here to answer all of your burning questions! Do you have an inquiry that isn’t listed above? We would like to invite you to contact us at any time at